[sylar]

if there were no caskets available with enough volume for this woman, it would not be very difficult or expensive to build one. nor is it difficult to find someone capable of building one.

this leaves me with two possible conclusions:
1) the members of the family are truely stupid. they did not get a large enough box to begin with. further more, they did not stop the service after seeing that the volume of the casket was simply not large enough.

2) the family is looking to milk some money out of the undertakers. something along the lines of a cut rate for the unsatisfactory service.

are there any other possible reasons for this families behavior?

[glory]

Read the story again. You missed the part where they asked about the size of the casket several times and where the funeral home employees assured them she would fit...try again!