Guaranteed to get you top notch tech support.
Another "secret" is the telecom industry export of similar IT stuff so Haji gets exposure to all kinds of nice tech stuff that "might" be harmful later AND a LOT of control systems are made in America by Haji's(H1-B's?) in Houston....seen 'em, dealt with 'em.
I make a mental note of each company with obvious "English as a second language" folks on support lines and "sales calls". THEY should note that I make a huge effort never to buy THEIR stuff again.
I'll forward this thread to ALL of my IT and CS friends so they know how to make Haji feel loved if he shows up on their phones....