[tortoise]

Ann said that the executives of B&N spent a lot of money on her book, buying the promo tables with her picture for each one of it's stores across America.

Actually, the publishers pay a premium under contract with B&N for promo space. This is true at all book stores. My girlfriend is a senior person at one of the world's largest publishers (and also happens to manage the B&N accounts), and the cost of a good promo spot in a B&N store for a book is a couple thousand dollars per store. If her publisher made a global deal with B&N and the local stores are not executing their end of the contract, then you have a lawsuit waiting to happen. Buying these promo spots at stores is generally THE most expensive part of publishing a book, so the publisher will be very displeased if that isn't happening as contracted.

[laurav]

Bingo - publisher (Regnery in her case?) buys the end tables, display areas, etc. I worry some people who posted on here are going to email B&N saying "We know you paid a lot of money to display Ann's book and they're not" when it would be Regnery that would have paid B&N for the display areas. B&N personel would know this, and consequently think Freepers don't know what they're talking about.
The people to complain to are Regnery. If they go check B&N out and see Ann's book isn't displayed, then they are the ones who should throw a fit with corporate headquarters over breach of contract.