[Xenalyte]

When I had SWBell dial-up, I dialed in on my account at her house. I showed her how much cleaner IE and Netscape are without all that AOL crap cluttering the screen; I showed her how much faster eBay auctions and Google searches were; I showed her how to get her e-mail with one click (which is two clicks less than she has to perform now).

No dice. I think "fear of change" pretty much sums it up.

[ican'tbelieveit]

Absolutely on the fear of change. And if she calls in to cancel, they staff the cancel line with salesmen whose sole job is to scare people into keeping their accounts, or flat out lie to them.

AOL is so terribly top heavy that just opening it reduces system resources to nil, which, in turn, results in the perceived slowness of the web.

[beckett]

I showed her how much faster eBay auctions and Google searches were..,

Absurd. Searches are no faster on other ISPs than they are on AOL.

Why all this misinformation? It's just silly. The size of the pipe controls speed, not the name of the ISP.

[RedWhiteBlue]

I had the same situation with my own Mother. I convinced her to switch from AOL to Everyone's Internet due to the difference in price. She's hitting 68 years of age -- so it wasn't the easiest adaptation. But she sounds a lot like your Mom (97% of what she does is e-mail), so there wasn't that much to get used to. Good luck!