JetBlue Responds to my complaint about Airbus purchase

JetBlue Customer Commitment Crew ^ | 04/26/03 | JetBlue Customer Commitment Crew

[W04Man]

Re: e-mail received Thursday, 04/24/03 5:00 AM, Speak Up 377444

Hello Oliver,

Thank you for your e-mail regarding our choice of the Airbus A320 aircraft.

Airbus is, in fact, not a French company. It is a European organization owned by British, Spanish, French and German concerns. While the A320 is assembled in France, Airbus also operates numerous manufacturing and assembly plants throughout Europe and spends more money with suppliers in the U.S. than in any other country. In 2002 alone, Airbus spent $5.5 billion in the U.S., supporting 120,000 American jobs at hundreds of companies located across some 40 U.S. states.

As an airline that calls New York City home, we are very sensitive to the patriotic measures and sacrifices of Americans in these difficult times. We, like you, look forward to a time in the not too distant future when the international cooperation that goes into building our aircraft finds its way into world affairs.

Sincerely,

Tiffany JetBlue Customer Commitment Crew

Original Message Follows: ------------------------ Customer name: Oliver xxxxxx Message: We were becoming a regular customer. Now with your French purchase, that might change.

[Nick Danger]

Wal-Mart... They don't care what, if anything, is wrong with the product, if you don't like the item for whatever reason,it's refund time. I would imagine that they have enough clout with their suppliers to get the manufacturer to take it back from them.

They do, and it is an enormous pain in the butt. I visited a factory one time where they had a guy whose full-time job was to open up the returns from Wal*Mart and throw out the ones that had no product in them. Yes, it's true, there are people in this world who will buy a product, take it out of the box, put a brick or some old books into the box, tape it back up, and then return it to Wal*Mart for full credit. They keep the product, and the manufacturer gets a box-with-a-brick, and no money. This was something like 15-20% of returns coming back from Wal*Mart. No other retailer had anything like that rate. Every other retailer at least opens the box to make sure there's something in there.

[Nick Danger]

We need to dig into these claims of the U.S. content in Airbus products. With the internet, it shouldn't be too difficult.

Almost effortless, in fact. This took ten seconds.

[JustAnAmerican]

Oh you mean like this US CONTENT, NOT!!So that's what 3.6 billion in aircraft engine manufacturing that goes to a EU consortium, even after an American company bid 20 percent lower?Nothing like free trade huh? Screw the french and anyone that buys from them.

[Revelation 911]

but it isn't the welfare of our Republic or the American people.

bingo