[cdefreese]

The airline's ground staff then refused to let the elderly couple and Marcello, who lives in Kensal Rise, travel on a later flight. They then had to pay £300 for tickets with Alitalia to get home.

And the airlines wonder why they are going bankrupt. They have got to get their act straight. Non refundable, non transferable tickets, harsh treatment, incompetant employees, and yet they complain when they make no money.

[cajungirl]

They should have told the grandparents who couldn't seem to assume responsibility for the kid that they were to have him in a seatbelt in one minute or they were off the plane. The problem was the cabin crew tried to intervene and that isnot their job. Then the grandparents would not be able to blame anyone but themselves for being unable to have any authority with their grandson. Now I know grandsons, having two, and sometimes even tho I love indulging them, I am known to get stern and force them to do the right thing. These people seem to think a planeload of people should be waiting on a tarmac while the little Marcello was cajoled. I think BA may get more business because of this.

[GilesB]

I disagree. To those of us who fly on a weekly basis, this is a welcome departure. We have all been subjected to too many brats and too many wimpy parents for too many, too long flights. If a US airline made it a policy to kick parent of uncontrolled children (any children disturbing other passengers) off of a flight without refund or apology, THAT airline would get a CRUSH of business!!

[1rudeboy]

And the airlines wonder why they are going bankrupt. They have got to get their act straight. Non refundable, non transferable tickets, harsh treatment, incompetant employees, and yet they complain when they make no money.

The other passengers probably were cheering.