Thank you so much for posting the picture. It brought tears to my eyes. The article has made mention of it, but did not have the picture.
You are doiing a wonderful job here and should be commended for helping us to know what is happening.
It is good to know that NASA has such nice employees as you and that you are a Freeper.
I'm thinking that a careful investigation will successfully show the cause of this incident, and the correct fix will be applied.