Do you know what province she lives in? Each is different.
My neighbour had his knee replaced in October. From his first visit with a specialist it took a little over 3 months. An 76 year old lady I know is having her hip done the last week in February. Her first consultation with the surgeon in Toronto was Dec 16th. Her surgeon does 10 a week Distances can be a problem. The lady I mentioned has to travel over 200 miles. Difficult for someone who has arthritis both hips and spine.
My father had cataracts removed from his eye in September and removed from his other eye last Wednesday morning. Because of his deteriorating eye sight in September he was faced with the very real possibility of losing his drivers license. He can now read the paper without his glasses. He doesn't have much choice. His old pair are out of focus and he gets his new pair next week.
Like you said, please don't speak for all in your country, That's true, but by the same token, for each unhappy patient needing treatment, there are thousands who are happy. Just like in the USA.