[doosee]

I gotta run and go eat but the biggest complaint we get is that workers can only focus on a limited number of process improvements. This relates to the theory of observed processes that will improve just because people know they are being measured. So, when we start new initiatives, the prior intiatives tend to slack off which loses the expected productivity etc. How do you beat that situation?

[mitchbert]

Great question and I want to answer it. Please re-ask on Monday or whatever as it's Friday night and, well umm, maybe I won't give the best answer right now.

Cheers, eh!