[The Red Zone]

That may be why Moose is acting dumb. To try to rattle this conceited loon.

[Cold Heat]

To try to rattle this conceited loon.

Gary Condit?

[ARCADIA]

That may be why Moose is acting dumb. To try to rattle this conceited loon.

I think that may be why Moose says he couldn't comply with the demand to transfer the funds.

Has anyone ever had a real bad series of customer service experiences and finally wrote a letter to the CEO of the company, documenting everything that had happened?

I worked for Amex and can tell you that those kind of letters were seething with rage and they were from relatively stable individuals. Affluent; good credit rating.