-Very- obvious IMHO Moose is reading off a card, made up for him by someone else. So?......
Would you rather he speak off the top of his head and say something like......We can't communicate with you electronically when what he really meant to say was.....we can't comply electronically in the manner you requested.
Words mean something......
"Words mean something...... "
A PHD should be able to recite a few lines without a card. He never looks up while he talks and sheepishly walks away waiting for a new card from the people in the back room.