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bringing total employees to about 17,000 by early next year.
What on earth is EMC doing with that many employees? I thought they took hard drives, put them into big boxes, and wrote the software to manage it all. Its not like they are making the drives (ala Seagate of some years ago and they had 80k+ employees)

EMC is paying the price for institutionalized socialism.
All that diversitia and sensitivia has choked the life out of them.

They punish the hard working and promote the incompetent.
I will piss on their grave.

What on earth is EMC doing with that many employees?

We have a huge world wide support structure in place. 24x7 customer support including on-call technical support teams. We also have a huge number of Systems Engineers in the field to go onsite for harware issues and Regional Tech Support people that go onsite to address issues with software.

If a customer is down, we move like lightning and do whatever is necessary to get them up and running at any hour of day or night. This includes shipping replacement systems immediately anywhere in the world they are needed.

This requires a large number of people to keep this type of suport going...and the customers love it. Or so they tell me. It's just that IT spending is at a standstill, mostly. We're still number 1.

I thought they took hard drives, put them into big boxes,

This is unusual. Most companies have their stuff manufactured by a contract manufacturer like Flextronics, Celestica, Jabil, Solectron, or Sanmina.