Voter responsibility has been spelled out in the new Florida law- so if they have problems using the system, and choose not to get help- too bad. I read about one guy in Miami who refused to ask for help, because it was more important to him that his ballot be secret than that it be counted. All Rightie, then.
Here's an article about the training (or lack of same) provided to poll workers you might find interesting.
http://www.broward.com/mld/broward/news/local/4077013.htm"because it was more important to him that his ballot be secret than that it be counted"
Stupid pride! It'll get ya every time.