My story is too long and boring to tell all of it.
Just let me say, that I had problems (!!!) with my dsl server.
No connection to the server, even with hours and hours of tech assistance. They decided that my software had been corrupted and had to mail me a new disk which would not install, even with hours of assistance from tech service,,,(how wrongly named). It was decided that tech would have to come out and do the fix. He was here over two hours.......and I insisted that it was at their expense !!!.
All of this took nearly two weeks. I seem to be purring along now, please keep your fingers crossed.
Thanks for the welcome back.