That isn't touchy-feely New AGe BS, it's knowing your enemy. True. To know is good. To sympathize, however..... :-)
There was a tone of "Compassionate understanding" beneath the surface that put me off.
To a certain extent, you HAVE to "sympathize" with ytour enemy--you have to understand WHAT he wants, why he REALLY didn't get it, and why he THINKS he didn't get it.
That takes, among other skills, the ability to empathize with one's fellow human beings.
It sounded like a "This is why they are confused and on the wrong side of victory" type of explaination.
Reading an entire article does wonders.