See #12. I called today to verify they were canceling service after June and had another typical AOL experience. The guy acted like he was bored to sleep, and couldn't find that I'd canceled. I gave him the gal's name I'd canceled with and the date. Then he could find it! :-)
Anyway, because of the free month "think it over" time, he said I had to call again to REALLY cancel. I will.