That was the final straw for me. BTW, it's sure FUN trying to talk to a living nerd of any kind at aol, isn't it?
There's just something wrong about knowing more about computers than the tech support guy who is supposed to be up to speed on these things. It's like the episode of "The Simpsons" where Homer was getting open heart surgery, and Doctor Nick ("Hey, everybody!") had to look to Lisa for a hint on where to make the incision.