Well! I don't know how anyone could actually say that. It is truly alarming.
Thanks for posting the article. It is truly incredible that even in the middle of the article, where these oh-so sensitive tourists mention (to appear "fair") that they might have had a controlled tour, that they don't make the common sense connections. It is a dictatorship, they couldn't see everything--there is no freedom. They treat the shortages and rationing as a fact of nature (and partially a U. S. sin) without questioning why Cuba's economy is such a disaster. And the Fidel worship--of course he's convincing and a powerful speaker. But try to disagree with him sometime!
Communism has made a complete mess out of Cuba that will take a long time to sort out. PJ O'Rourke has it right; these guys don't know which end is up.