[luckyluke]

Sorry to burst your bubble, but many companies already outsource their call-center needs to India. The employees are trained in using an American accent and told to adopt fake American names and life histories so customers can't tell the difference.

[Cagey]

You didn't burst my bubble luke. I just ran the story. I've been aware that many companies outsource customer service and telemarketing business. My ISP has their customer service farmed out to an independant company in Western Canada and they answer their calls as if they are direct employees of Comcast.