[Redcloak]

The difference is that you're dealing with a sales rep; a human. It sounds like Mr. Weigand was dealing directly with Dell through their website. It's at that point that their bigoted keyword filter kicked in. Your sales rep is getting around that filter. Dell, rather than making excuses, should delete the keyword filtering.

[AdA$tra]

when you order on the web you still are dealing with a human sales rep.