Update on DELL vs Weigand Combat Handguns

The above is the only thing I have written. I have written comments on email I have received (that number is now in the hundreds). I would like to add the following.

They informed me that the reason my order was cancelled was due to the new post 9/11 screening policy. The word "Combat" in my company name is what triggered the cancellation of my order. The cancellation was triggered automatically. When I asked why I was not called to clear this up I was told there was a breakdown in communications on Dells part.

I have no intention of further dealings with Dell, they don't deserve my business.

I want nothing from Dell but I would gladly accept and apology to the Firearms community in general.

There are those that think I did this to generate traffic to my web site. All this traffic just made it hard for my customers to shop this evening. If you will notice there are no advertisements on my web so traffic is not a factor. It has also generated hundreds of email that I personally answered. Just so you all know I am not smart enough to do a publicity stunt of this magnitude on purpose, LOL!

Please, please refrain from making personal attacks on Michael Dell. I have received hundreds of e mails attacking Mr. Dell, please do not do this. This is a business issue not a personal issue, please keep it that way. I know we are all passionate about our right to keep and bear arms but please be as professional as possible

I thank all of those that took the time to confirm that this story was true before spreading it, you all are to be commended!

I thank the Firearms community as a family for being so willing to come to my aid.

Just for the record so everyone knows where I stand.
I have no intention of further dealings with Dell, they don't deserve my business.
I want nothing from Dell but I would gladly accept and apology to the Firearms community in general.

O.K., We now know where you stand. Let's hear from Dell:

Dear Valued Customers and Friends: We appreciate the opportunity to clarify the facts regarding a customer issue reported in the media and Dell's position on political or social issues that many of you care deeply about. Regarding Handgun Rights/Handgun Control.... Dell is a publicly-traded, customer-focused company with customers, shareholders and employees on both sides of many public, social and political issues. Our place is to serve our customers rather than to endorse or support one position over another in public debates outside the scope of our industry. We do not discriminate against any business, regardless of the products or services they sell, nor do we discriminate against individual customers. We do, however, respect the right of any organization or individual to have their own point of view. We follow all laws, rules and regulations. Regarding allegations that Dell supports Handgun Control organizations through the Dell Affiliates program... Dell as a company remains neutral on handgun rights and handgun control. Dell customers can support causes and organizations, if they choose, through Dell's affiliates program and charitable websites such as igive.com and progressivefunds.com. These sites feature links to Dell's website. Dell's affiliates program provides a way for customers to support the cause or organization of their choice through their Dell purchases. Affiliate participants, such as igive.com and progressivefunds.com, include organizations and causes on different sides of nearly every social issue. Some of the organizations participating through Dell affiliates such as igive.com and progressivefunds.com., promote handgun rights, others promote handgun control. Handgun Control Inc. (HCI) has been reported as one organization that participates in this program. Others including The Gun Owners Foundation and the Michigan Coalition for Responsible Gun Owners Foundation, Inc. also participate through Dell affiliate igive.com. The only organizations prohibited from participating in Dell's affiliates program are those that promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or promote illegal activities. Regarding the assertion that Dell cancelled Mr. Jack Weigand's order for a notebook computer because of his firearm association... We made a mistake. Mr. Weigand's order was improperly cancelled because we did not gather the additional information required by U.S. law to process his order. Dell flagged Mr. Weigand's order (initiated under his company name Weigand's Combat Firearms) for additional follow-up (and then we failed to do so) because of the word "combat" in his company name. This internal control is in place to ensure that a domestic purchase is not redirected to an end user for a prohibited use (such as the creation and development of weapons of mass destruction) or to a country that has been restricted from receiving U.S. technology exports (such as Libya, Syria, Iran and Iraq). This due diligence is required by U.S. law. We also review orders for words such as "nuclear," "missile," and "plutonium." Dell's process excludes reviews for "guns" or "firearms." The mistake was ours because we failed to follow our process. We failed to call Mr. Weigand for information that would have satisfied legal requirements and ultimately would have resulted in completion of Mr. Weigand's transaction. We have apologized for this mistake directly to Mr. Weigand. We have tried to make it right with our customer by giving him a free computer for his trouble and inconvenience. Dell has many customers and employees who are handgun owners and enthusiasts. We know that gun owners and advocates, such as Mr. Weigand, are law abiding Americans, and as such, can understand and appreciate our efforts to comply with American export laws, while serving all customers. We have heard from many of you over the last few days, and we appreciate the opportunity to speak with you directly about these issues.

Your relationships with us, and your feedback about our products and services are crucial to our success. Sincerely, Tom Green Senior Vice President, Law and Administration Dell Computer Corporation

Conceivably the peanut gallery may have a question for Combat Handguns, Inc....

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