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I bought a Thinkpad x20 in May and while it is now functioning well, I had a horror story with a DOA hard drive and no recovery disk. The techies at IBM were totally useless and every email I sent was answered with the same canned answer to get me off the books. I would then have to write back again and wait two days for the same @3shole to tell me things like make sure the computer is plugged in. I finally got them to send out a new hard drive and due to a clerical error I received 11(yes, ELEVEN) drives sent to me in one large box. Of course NONE of those was partitioned with the recovery system and when I again called they told me that they only burned those CD's every two weeks. Even though I had not used my new Thinkpad 6 weeks after receiving it, no exception would be made for me. Nine weeks after original delivery I was finally able to boot up my computer. Then the topper came with an angry letter from IBM demanding I return the 10 extra hard drives with 7 days or I would be charged $2500.00 against my Amex card that I had to give them to replace my original drive. I politely called their service center and explained how I was the one that called and informed them of the 10 extra drives ( which they knew nothing about) and that I had returned them two days after receiving them. I have been involved in computers since 1985 in my medical practice and until this past year, I was always fairly satisfied with my treatment. But in the last year I have had trouble with numerous vendors including IBM, SuperMicro, TigerDirect, Aberdeen, and Dell to name a few. I think this is a trend that is here to stay

I was always fairly satisfied with my treatment. But in the last year I have had trouble with numerous vendors including IBM, SuperMicro, TigerDirect, Aberdeen, and Dell to name a few. I think this is a trend that is here to stay

Add Compaq to the list. Over the last 3 years we've bought 12 desktops and probably 15 laptops and most recently 3 new servers.

The server we bought in March had a drive failure in August. I called Compaq at 3:00 PM and ordered the drive, which they assured me would be overnighted. Next morning, no drive. I call them and they say, oops sorry, maybe tomorrow. The kicker is that Compaq has a parts depot within 2 miles of our office, that had the drives. But since we had not bought 'compaq care' we weren't elgible for a depot drive. 2 hours of screaming produced the drive.

3 weeks later a power supply failed on a server only 4 days out of the box. Call to Compaq, sorry we're out of those, we'll try to get you one from one of our vendors. I asked if they had any new servers in the warehouse. Of course they did, I told them they should start taking them apart.

That was when we started buying Thinkpads.