Typicall HP. I've had run-ins with their Customer "Service" in the past. I'll never buy an HP product again if I can help it.
I had problems with an old HP printer ('95) that was not compatible with windows '95. The printer kept crashing my computer and the only way to contact the HP service dept, at that time,was by computer which had been rendered inoperable.
At least they now have a telephone service center. (It turned out that the source of the problem was probably a Windows '95 problem)
I just purchased a new Dell 8200 which came with a back up XP CD, but I also purchased the extended warranty.