Well, they sure drove me away with thier "service"! I'm delighted! Last time I was stupid enough to shop there, I predicted to one of the managers that they wouldn't last another year. They didn't. Nuyk nuyk nuyk.
Actually, I really never had a problem with their stores near where I lived in Jacksonville, Chicago, and now in Memphis. I've actually had quite good experiences there.
Once I was ordering a pretty nice (for SM) bookshelf that was a clearance item, The only one available in Memphis was a floor model that had scratches everywhere on it.
Of course, it was priced about $100, while it's regular price was about $200-250, I believe.
I called around, and Paducah's store had a perfect model of the shelf. However, they had a policy that they didn't ship clearance merchandise between stores, but the Paducah manager went ahead and put it on a truck to Memphis, and they didn't even charge me a shipping charge for it. They charged me $100 and I had a bookshelf better than the scratched-up floor model they had.
I'd done Christmas shopping with them every Christmas since, and have always had good experiences with them every time.