Total bs. There is nothing, I repeat, NOTHING resembling a signal coming thru my cable to this day. I was phoned on Tuesday that the service was ready. That was a lie. Now I hear the new service sucks. I am ready to yank the cable out of the wall, take it to AT&T and start whipping people until their flesh falls off.
I am not upset at losing service, I knew that was inevitable, but I am pissed at being lied to and told my service is ready and that switching is easy, when the truth couldn't be further away. This has been a botched job, and the people responsible need to be separated from their skin. It seems I am the last AT&T customer left without service, but then I doubt that since technical support is totally unavailable.
Dear Cox @ Home customer: An Agreement has been reached with Excite @ Home to continue your Cox @ Home service:
Good news! Due to an agreement with our vendor, your Cox @ Home high-speed Internet service will continue as we transition over the next few months to our own Cox-managed network.
We will give you advanced notice of any changes to your service:
We are currently finalizing our plans to ensure a smooth transition to our network. We plan to do this over the next few months and will be providing you with additional information. Please know that we will give you advanced notice of any changes to your service. We realize you will have many questions regarding this transition and in the coming weeks we will provide updates at www.cox.com/info.
Thank you for choosing Cox Communications and we appreciate your business. Sincerely, The Cox High-Speed Internet Team Cox Communications, Inc. Your Email [shirleykozlowski@home.com] is in our mailing list. If you would not like to receive future information or notifications of special offers from Cox Communications via e-mail, please click here to unsubscribe.
That is what you get when a giant monopoly takes out a competitor, who they first befriended in a business deal... in this case... AT&T took out a pretty good competitor, by using what many of us feel was a bird dog position in their legal alliance in business.
Todays monopolies can get by with this crap because they have learned how to stucture their activities and actions in such a way as to get all the results of illegal monopoly practices, without actually violating the letter of the laws that were written. The effect is the same... Gates/microsoft, at&t/excite, big drug companies/herbal products... one man's "great business" operation is another man's monopolistic pig in a blanket.
Either way, people get hurt. I am sorry about at and t taking over MY excite as well... If I am getting much more than fifty six kay uploads... I will kiss your foot... and downloads are now crawling too.
And bitch.. my listen to at and t bitch about "power users" and the former "misuse" of fixed gateway certificates and in home servers... as if that is NOT what excite offered and sold... as if that is NOT what THEY offered and sold.... as if folks who might actually USE real broadband are somehow misusing the internet connection by expecting that in fact their writing and editing or graphics files for their home business are ILLEGAL to send over the net... when by their sales pros... such ITEMS which can be TWISTED by definition into being a commercial venture... are usually sold by THEIR OWN SALES folks as the better alternative (for A T and T's benifit)... than the business service.
Truth be told... many many americans telecommute. And AT AND T is unwilling to put those folks on a business system, because then they are LEGALLY liable, despite their "service agreements" to the contrary, for damages resulting from crappy service... and lack of firewalling at the extranet level. AT AND T does not WANT business clients, they want home users for ten bucks less a month so they dont' have to toe the line and face legal fees when their crappy service getsem into trouble...
EVERY connection in the USA should be 3 meg up and down minimum... if we are going to get going with our vision of the future.
As soon as I can get them out to install an 800 per month T1... its going to be done... and the first time they screw up... heh heh..... Its either that, or satellite.