Posted on 12/01/2001 5:52:05 AM PST by Lazamataz
I'm an @home customer, AT&T to be exact. At 8:15 CST, I no longer could access any pages. Not google.com, not cnn.com, none of the old standbys that ALWAYS work.
I've heard a lot about the poaaibility of @Home pulling the plug on 4.1 million customers. Did it happen? The only reason I can connect at all is that my lovely and gracious fiance also has a dialup account for when she is on the road, and I am calling in here using that. I am presently on hold on the AT&T@Home help line. I'll have more information.
Technically, the light is on but no pages are being connected. My Cable Modem is up and connected but nothing loads.
Excite screwed up -- their problems are their own making. AT&T shouldn't bail out Exite by raising their offer.
They shouldn't do so out of the "goodness of their hearts". However, thanks to Lazamataz's "Darkness Map" (Thanks, Laz!), it's becoming clear that AT&T has made a unilateral decision to cut off their customers.
It's possible that this is a short-term outage while they reconfigure their system. If so, they handled their customer relations poorly, since they assured us that this would not happen.
However, if they have decided to "play chicken" with Excite, at the expense of their customers, they're going to lose alot of those customers, including me. If I find out that this is the case, I will never do business with AT&T again.
What possibly did they have to drill in your house? The ISP comes through your cable pipe, which I presume was already installed.
I'm keeping my fingers crossed.
Prior to today this news been all over the internet, including here and Drudge. Didn't you get a letter too?
They think they can give AT&T a black eye. The mistake they are making is that AT&T could care less if their customers are angry.
It would have been nice to have a customer spokesman on the news - or via email - let us know the situation at the moment.
Customer relations and all that.
prisoner6
What number did you get thru to at AT&T Broadband? Was it the 630-716-2000 number?
By the way, I've always had pleasant service from Cox here, even though I've had to call then more than should be necessary. They've been upgrading the cable so my connection has gone out from time to time, but they gave internet subscribers free basic cable through Dec of 2002. A nice gesture. The 29.95 is about half of the 49.95 for DSL.
Didn't the letter say they will call you when they're going to do the cross over? They can only do so much.
The mistake they are making is that AT&T could care less if their customers are angry.
An earlier post stated that they had received over 850,000 support calls this morning. I would think that even AT&T wouldn't want to lose all business with that many customers, and that's exactly what they're risking with this unannounced shutdown.
Not unusual at all. AT&T is one of the I guess 3 or 4 cable companys that own @home. AT&T is using the bankruptcy as a way to purchase the whole @home system. In the eyes of @home and the rest of the consortium, they are predators. Since all the service contracts have been nulled by the court, they each have to negotiate seperately. Would it suprise you that AT&T might not be the first one they negotiate with? Or that AT&T's switch gets shut off during negotiations while the others are allowed to remain alive during the talks?
Electronic access to people's homes is a vicious cut-throat business. These guys play for keeps.
I think they said we might get it sometime next week or something. Prisoner6's son
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