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@Home customers left in limbo (blackout not likely)
CNet ^ | 11/30/01 | Rachel Konrad

Posted on 11/30/2001 3:38:37 PM PST by spycatcher

*update* SAN FRANCISCO--A bankruptcy court judge ruled Friday that angry bondholders and cable partners of Excite@Home must go back to the bargaining table, leaving four million customers of the high-speed Internet service in limbo.

Judge Thomas Carlson said Excite@Home could cancel contracts with its cable partners. Carlson didn't rule on whether the cable-modem service would be shut down, but the cable companies have threatened to cut off service if their contracts, which expire at midnight Friday, were terminated.

Attorneys for the cable companies said Friday afternoon they were unsure whether or when they would shut off the service. Representatives for Excite@Home said they did not have any comment on Friday's ruling.

Despite threats from the cable companies, Carlson and numerous attorneys for bondholders and unsecured creditors said that shutting off service was highly unlikely--chiefly because such a move would be detrimental to all parties involved. Excite@Home and various cable partners, including AT&T Broadband, Cox Communications and Comcast, share infrastructure and content, and the companies split revenue that comes from paying subscribers.

If cable companies enrage customers by switching off their high-speed Internet service, the judge and bondholders argued, then the cable companies would harm themselves and shrink their customer ranks. One bondholder said cable companies would engage in a "murder-suicide" pact with the Excite@Home if they switched off service.

"It's clear that the continued operations have substantial interests to the cable companies," Carlson said to a packed courtroom where attorneys, Excite@Home executives, journalists and others jockeyed for seats and flooded into the courtroom's aisle and rear.

Corporate America has been keenly watching the bankruptcy proceedings of Redwood City, Calif.-based Excite@Home, which became the largest Internet company when it was formed in a $6.7 billion merger of Web portal Excite and cable company @Home in January 1999. It remains one of the most high-profile and strained marriages of the Old and New Economies, with AT&T owning about three-quarters of Excite@Home's outstanding stock.

Victory for bondholders Carlson's decision was a major victory for bondholders and unsecured creditors, who are desperate to boost revenue of Excite@Home and thereby minimize losses on the bondholders' and creditors' investment. By some estimates, Excite@Home is burning through $6 million per week because of outdated contracts with the cable companies.

Although the contracts are complicated documents and vary widely depending on the cable partner, the agreement is weighted in cable companies' favor. With the average cost of Excite@Home service at about $46, the cable companies collect roughly 65 percent of that, while Excite@Home collects only 35 percent.

Interim contracts that parties negotiated in October are slightly different than the official contracts that may now be renegotiated, but the interim agreements also funnel a disproportionate amount of money toward cable companies. Contracts are also slightly different in Canada, where cable companies take as much as 80 percent of the revenue, leaving only 20 percent for Excite@Home.

By allowing Excite@Home to renegotiate its contracts with the cable companies, the judge opens the door to new contracts that substantially increase Excite@Home's cut in revenue. Because Excite@Home filed for Chapter 11 bankruptcy protection in September, the judge said that Excite@Home may legally break its existing contracts in order to increase its chances of survival.

But the decision also opens the door to a termination of Excite@Home's high-speed Internet service to more than four million subscribers. The cable companies, including Cox, Comcast, Charter Communications and others, have stated or implied for weeks that new contracts could result in termination of the service.

"The contract is the means by which we operate a service," an attorney representing cable company Charter Communications said in court Friday. "If there is no contract, there is no service."

But attorneys for bondholders and unsecured creditors said the cable companies' protestations are nothing but idle threats--an attempt to hang onto lucrative contracts without having to renegotiate them at potentially less favorable rates.

"They're playing a high-stakes game of chicken at the expense of customers," said Richard Slack, a New York attorney representing Excite@Home's bondholder committee. "The court was pretty clear about the importance of renegotiating contracts."

Even after Carlson heard arguments for two hours and ruled that Excite@Home could renegotiate contracts, attorneys for the cable companies protested. One said he planned to appeal the decision. Several other attorneys for cable companies argued that the judge should, at a minimum, let the companies continue operating under the existing contracts for several days.

But Carlson said it was in the best interest of the consumers to renegotiate the contracts immediately. He rejected cable companies' argument that the contracts should be maintained in order to preserve the Internet service of 4.1 million customers.

"Bankruptcy typically causes much disruption," Carlson said. "While the cessation of customers' Internet access is regrettable, it does not jeopardize public health or safety."

A shutdown would strand 45 percent of the cable modem users in North America, disrupting small-business owners, telecommuters and even students, since many cable companies have donated high-speed data lines to schools, according to a research note by Anthony Gikas, an analyst at U.S. Bancorp Piper Jaffray.

Excite@Home customers have grown increasingly upset as their Internet access provider has struggled through bankruptcy proceedings. Many say termination would force them to rely on dial-up connections, which are vastly slower than high-speed cable modem access. Digital subscriber line (DSL) is another fast alternative to cable access, but the service is not widely available, and it requires new hardware and installation fees.

"I will cancel all of my AT&T services" if Internet service is terminated, said Bryan Kennedy, a software engineer in Dallas. "This affects my family's ability to work at home. The cost of setting up DSL and going through the process is too much of a headache. I would go back to a dial-up account until I could find a reasonable high-speed alternative."

Some sources have said that the cable companies hope to extend their contracts at least through next week, when AT&T is expected to make a $307 million bid for Excite@Home's cable assets. If and when the sale is finalized, AT&T could renegotiate contracts again.

AT&T's bid has also become rife with controversy. Many Excite@Home shareholders and creditors say the company's cable assets are worth vastly more than $307 million--some insisting that fair market value is as high as $1 billion.

AT&T Broadband representatives said this week they could assume about 20 percent of Excite@Home customers if the company shuts off service. Excite@Home has been in meetings for the past several weeks with AT&T as well as other cable companies.

Sources close to the deal said few of those involved in the talks really want a shutdown of Excite@Home, and some bondholders are willing to accept bids even marginally more than $307 million.

"Anything is possible with enough money," said Bill Weintraub, an attorney who represents the bondholders committee. But he added that the $307 million offer was "clearly inadequate at this point."


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To: healey22
I'm with you, the only people who don't mind dial-up are those that either don't use the net like I do, or haven't had cable.
101 posted on 11/30/2001 11:33:39 PM PST by SoDak
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To: Neanderthal
WOO HOO!

for now anyway!!! Hold down the fort OK? I am going to bed... I will pick up the 6:00 watch....

102 posted on 11/30/2001 11:36:35 PM PST by HairOfTheDog
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To: HairOfTheDog
Well, here it is 04:03 est & I'm still on...
103 posted on 12/01/2001 12:02:21 AM PST by shuckmaster
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To: shuckmaster
It's still on in Pittsburgh. Guess they worked it all out.
104 posted on 12/01/2001 12:16:46 AM PST by Glenn
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To: spycatcher
It is now 04:10AM here in the Chicagoland area and my AT&T @Home cable modem is still chuggin along fine. I dont know if this link has been posted but AT&T will bring you updates at www,bbs.att.com as they are available.
105 posted on 12/01/2001 1:12:28 AM PST by teletech
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To: teletech
That link should be www.bbs.att.com. Sorry, when it gets this late I type commas where periods should go.
106 posted on 12/01/2001 1:13:45 AM PST by teletech
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To: teletech
Cox still up in Hampton Roads
107 posted on 12/01/2001 1:58:33 AM PST by spycatcher
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To: spycatcher
Charter still up in Southern Oregon at this early hour. Sure hope it stays that way. I'd hate to miss this weekend's announced FreepaThon and miss my chance to support FreeRepublic - which is why we're all on the net anyway, right?
108 posted on 12/01/2001 2:45:05 AM PST by 1John
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To: 1John
6am in Texas still on line, no email and unable to get through to tech support.
109 posted on 12/01/2001 2:59:38 AM PST by engrpat
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To: engrpat
Last week I switched to Charter Pipeline but had no
connection in Spartanburg, SC when I got up this morning.
I rebooted the computer and cable modem and we are connected ok.

Looks like @Home did go down during the night.

110 posted on 12/01/2001 3:10:21 AM PST by PhilSC
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To: engrpat
Same situation here in NJ. No e mail for over 12 hours now.
111 posted on 12/01/2001 3:17:33 AM PST by Cagey
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To: Cagey
7am cst, @home and email still working fine. waiting to switch to charter pipeline when @home dies.. but no need so far..
112 posted on 12/01/2001 3:49:24 AM PST by revtown
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To: revtown
Well, still up and running at 0800 EST. I haven't checked e-mail, but I probably haven't gotten any mail yet anyways. For some reason, I just don't get any junk mail. Really haven't since I switched to @home. Maybe they just haven't found me yet. :)
113 posted on 12/01/2001 4:01:46 AM PST by meyer
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To: spycatcher
I'm alive! I'm alive!

Comcast cable - Connecticut (deep in enemy territory)

114 posted on 12/01/2001 4:27:10 AM PST by ahariail
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To: meyer
I can forward all the junk e-mail you'll ever want or need.
115 posted on 12/01/2001 4:45:26 AM PST by NoControllingLegalAuthority
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To: PhilSC
Still operational on Comcast@home in Nashville TN area.
116 posted on 12/01/2001 4:46:49 AM PST by NoControllingLegalAuthority
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To: NoControllingLegalAuthority
6:30 AM Mountain time. I'm with AT&T@home. Email and web pages down. Called tech support. They said deal worked out and email and web pages should be back up in a few hours.
117 posted on 12/01/2001 4:48:07 AM PST by MACVSOG68
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To: Cagey
Nothing more than usual on my end. But I'm not sure if it's the service or Windows Me which has been freezing on my recently.
118 posted on 12/01/2001 4:51:49 AM PST by Wrigley
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To: NoControllingLegalAuthority
I can forward all the junk e-mail you'll ever want or need.

Ummmm, no thanks. I'd rather sit here feeling unwanted. :)

119 posted on 12/01/2001 5:18:31 AM PST by meyer
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To: NoControllingLegalAuthority
Hey, if you're in the Nashville area, you could just about hand deliver the junk mail. I'm 2 hours away in the Chattanooga area. Perhaps next time I'm sent to Nashville, I'll look you up.

I was just there Wednesday and Thursday for a 2 day meeting. What a great downtown you've got; all those bands playing over near Broadway.

120 posted on 12/01/2001 5:22:01 AM PST by meyer
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