I got a free washer/dryer stack from Costco two years ago. They shipped us the wrong color, and issued a $200 credit when I called to complain and they told me they were out of stock on the color my wife wanted.
Then six months later I got an email saying they were refunding the whole thing. I don’t have any complaints about any of my appliances, so I guess this is yet another example of my White Privilege...
Wow, now that is customer service! A free washer / dryer. Did you learn to live with the wrong color?
We got ripped off by Fubo TV. My wife prepaid an annual subscription but got it specifically to watch a particular basketball game. Then she found out on game day the game was blacked out. She immediately called for a refund. They replied “Nope, we have your money. Too bad.” I followed up and demanded escalation. Again they replied “Screw you, we have your money. Too bad.” I checked out the executive staff. 100% of them are Indian or Southeast Asian. I need to find some addresses and write to exec staff and demand a refund.
What a difference in customer satisfaction stories!