Different businesses, different cultures, different results from remote work.
My wife’s BF works for SafeLite. They went from a call center to all remote during COVID. After COVID they decided to sell the call center and stay all remote. Funny thing, once the employees knew they weren’t going to go back to an office, productivity plummeted.
Sandra (the wife’s friend) said that these threatening emails went out to everyone about productivity and number of times one can take a break while on the clock. At first they wanted permission to access the employee’s cameras on their computers. That didn’t go over well, so they went with software that just monitors their activity. Then the employees discovered that the software is basically never off so they switched to something that ONLY monitors the employees while they are logged onto the company system. The whole thing was a mess.
The latest word is that they really aren’t saving a whole lot of money with the remote employees and are once again looking for a physical location for a call center.
“My wife’s BF works for SafeLi”
No offense dude but when I first read this I though my wife’s boyfriend! :)