You’re right. Unfortunately, in thugocracies like California, nobody, including a security guard is allowed to do anything to the shoplifters except maybe kick them out if they catch them. And if the thug(s) won’t leave, all they can do is call the police.
And that tends to worsen a lot of situations.
California’s, New York’s and other blue states’ soft-on-crime laws are assisting in bleeding those companies dry.
i live in Virginia, and actual gangs of thieves ride up and down 95 to rob ( shoplift) stores. Nothing happens- our local PD put out photos of the thieves, but the stores will do nothing to stop them. No private security when it is easily affordable to them.
They have even been so bold to mace the employees on the way out with the goods. Ridiculous- and i tend not to shop in those places because what’s to stop the group from robbing the customers, too? We all have handbags/wallets. Only a matter of time.
If the guard touches them the perp will cry neck or back pain and sue the business.