I see amazone is offering a $10 incentive for people to pick up their orders somewhere. Sounds vaguely familiar to me. Sounds like the old days of the local Sears catalog outlet in our small town. You order what you wanted there instead of mailing the order in and then picked it up there a few days later.
Sears blew it. They had no idea what was coming or how to act on it. Even when they had the perfect platform for online modification of their business. How did they not see it?
“You order what you wanted there instead of mailing the order in and then picked it up there a few days later.”
yeah, but the one in our little town in the 1970’s charged shipping costs anyway ... the last time i tried that was when i ordered a set of cast iron pots, and they tried to charge me shipping costs more than the pots cost ... i told ‘em just to keep ‘em ...
everything sears did was wrong, and Eddie Lampert deliberately drove them into the ground once he bought it, basically raping the company financially and refusing to put a dime into anything in terms of store maintenance ... when they finally closed, their point of sale system, was still the exact same one they first used, which must have been a DOS system running on top of about ten layers of simulators by the end ... towards the end, practically the only store employee that knew how to use it was the store manager ...
[their lifetime warranty hoses were good, but now that they’ve gone bankrupt, i’ll have to be more careful about running them over with the lawnmower ...]