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A RESOURCE GUIDE FOR
IMMIGRANT NEW YORKERS
The City of New York supports all its residents, regardless of immigration status. Access to help, in over 200 languages, is a phone call or click away. Here’s a quick roadmap to get you started:

IMMIGRATION LEGAL HELP
• Call ActionNYC 1-800-354-0365 Monday to Friday, 9 AM – 6 PM for free, safe immigration legal help
• Call 311 and say “citizenship appointment” or visit NYC.gov/NYCitizenship for free citizenship application help and financial counseling, available at select public libraries
• Beware of immigration service providers who take advantage of their customers. Get help only from a trusted, licensed attorney or accredited representative. For questions about this, call the New Americans Hotline at
1-800-566-7636 between 9AM-8PM on Monday through Friday

PROTECTING & EMPOWERING FAMILIES
KEEPING OUR COMMUNITIES SAFE
HEALTH CARE
Everybody Needs Help Sometimes, and No One
Should Struggle Alone. Low-cost emergency
and non-emergency health care is available to
all at public hospitals and clinics and at other
affordable clinics. NYC Well is New York City’s
free, confidential support, crisis intervention,
and information and referral service for anyone
seeking help for mental health and/or substance
misuse concerns, available 24 hours a day, 7 days
a week, 365 days a year, in 200+ languages. Call
1-888-NYC-Well or text WELL to 65173.

EDUCATION
Enroll your Children in School. Every child in
New York City has a right to a public school
education, regardless of immigration status
or language. Children age 4 or turning 4 are
eligible for Pre-K and all residents have the
right to attend public school from age 5 until
graduation or until the end of the school year
when they turn 21. To enroll in 3-K, Pre-K, or
any DOE school, call 311 or visit schools.nyc.
gov/enrolIment.

CHILD CARE
Free or Low-Cost Child Care. Low-income
families with children age 6 weeks-12 years old
can get free or low-cost child care. Visit NYC.
gov/ACS or call 311 to learn more.

EMERGENCY FOOD & SHELTER
Free Food for Those in Need. Locations across
NYC provide free food to people in need. The
Homebase program can help residents avoid
entering the shelter system. Visit NYC.gov/
Homebase or call 311 to learn more.

PUBLIC SAFETY
The City does not conduct immigration
enforcement. The NYPD does not ask about the
immigration status of crime victims, witnesses,
or other people who ask for help. Anyone who
has been the victim of a hate crime, or is not
sure, should contact the NYPD. To contact the
NYPD Hate Crimes Task Force directly, call
1-646-610-5267.

PROTECTIONS AGAINST
DISCRIMINATION
All New Yorkers have the right to be free
from unlawful discrimination, retaliation, and
harassment in the workplace, housing, and
public places. To file a complaint or learn more,
call 311 or call the NYC Commission on Human
Rights at 1-718-722-3131.

GET YOUR FREE IDNYC – IDENTIFICATION CARD
To get your IDNYC, make an appointment today. Call 311 and say “IDNYC” or visit NYC.gov/lDNYC.
IDNYC is a free identification card for all New Yorkers ages 10 years old and up and comes with dozens of
great benefits. IDNYC does not collect immigration status information, and applicants’ information is
confidential. The City will protect IDNYC information to the fullest extent of the law.

Whether by phone, online, or in person, the Mayor’s Office of Immigrant Affairs is here to help you. Call us directly at 1-212-788-7654 from 9 AM – 5 PM, Monday to Friday. Or visit one of our three NYC Immigrant Information Desks, which you can locate at NYC.gov/ImmigrantInfoDesk

Services for Recently Arrived Immigrants and Refugees

NYC Government and Nonprofit Services for Recently Arrived Immigrants

Resource and Referral Guide

Cover of Resource and Referral Guide

This Resource and Referral Guide provides information on services available to recently arrived immigrants. This guide is intended for use by New York City agencies, schools, nonprofit organizations, and immigrants who may benefit from receiving information and referrals to City services and non-governmental resources that serve recently arrived immigrants.

All services in this guide are available to New Yorkers regardless of immigration status, unless otherwise specified. City agencies are forbidden to ask about immigration status, unless it is necessary to determine eligibility for a benefit or service. Any individual can voluntarily decline to provide information about immigration status.

Download a printable PDF version of this resource and referral guide.

Please note: these PDF files are best viewed using a desktop browser or with Adobe Reader. Some links within the PDF files may not function when using a mobile device.