The problem is that someone up in corp made a bad deal with Taylor who has exclusive repair contract on an overly technical machine. Other fast food operations use Taylor machines without the problems. It’s not that the machines are fragile it’s that they require very specific operations at very specific times and the MickeyD’s employees and lower management are either not trained well(a given) or pushed to complete too many tasks in the time allotted(also a given).
Couple of years ago, I asked a duty manager at McDonalds how his McFlurry machine ran, and he was all positive...no breakdowns. I asked him...how is this possible, and his response...he had one single employee (older guy) who was mechanically-minded and the chief guy to tend to the machine. He thought Corporate went with the best pick for the recipe, and it led to this one machine.
I’m not a big McFlurry fan (maybe four times a year I might include it). Some folks are obsessive about it. But in southern climates...there’s probably well over 1,000 of them sold per day at a shop.
I’ve repaired those machines; our school system has one in every cafeteria. Just reassemble it correctly after cleaning and there will be no problems, just malts for everyone...
The problem is that a bad actor, functioning as an officer of a publicly traded corporation, has entered into an improper relationship with a likely corrupt vendor to provide a deliberately sabotaged forced-purchase item supplied to franchisees who are then defrauded for unnecessary "service". Franchise owners who have circumvented the sabotage face punishment from home office, and the same company provides nearly identical equipment to other chains without the shenanigans. The McDonalds version was created specifically for them and owners are not allowed to purchase the manufacture's other open market models.