Shipping damage is an ever-present threat. I got something on Saturday that looked like they had dragged it around the parking lot. Stuff happens.
I’ve experienced that as well. Too bad Amazon doesn’t have a way to address shipper/shipping issues so customers won’t take it out on the product.
I finally got my Amazon delivery person trained to leave my packages on my doormat inside my building. Several times (almost always with Chinese sellers), I've ordered stuff that arrived damaged. Most notable were some small terracotta plant pots. They came in a sleeve, and every one of them was smashed. The replacement sleeve was not as smashed, but every one of the 10 pots had a hairline crack or worse in it. Amazon wanted to charge me months later for this stuff, but it was like them trying to pick up an enraged wildcat by the tail. They backed off. I told them I'm not paying them for what amounts to rubble.