Let’s keep this in perspective. In an organization that large, it was a matter of time to have an employee make a blunder like that. I have ordered many items from Amazon. Those who deliver them have always been polite and efficient. After many years of orders I only have one minor gripe: one driver left a package in a puddle on my doorstep. Happily, the water did not damage the contents. I greatly prefer the polymer-coated envelopes they use now.
So assault and battery is a blunder ? GTFO