Sometimes great parents have crappy kids its not always the fault of the parents especially these days.
Not going to let the Conways slide on this one...yes, sometimes kids grow up in ways we dont want them too, however, you gotta be a parent first...thats the most important thing. And if Mr and Mrs Conway were too self absorbed and absorbed by other things, then the family life likely suffered and they are reaping what theyve sown. Hope they can get it together.