Aren’t all murders “heartless and cruel”? Or only politically incorrect murders? “Heartless” and “heartbreaking” are overused words that everyone feels compelled to use ad nauseam nowadays.
No, this guy is a real sicko. He bashed in the face and head after mutilating the torso. Then for a grand finale he severed both of the legs.
From the description of the murder scene I would say that this guy had a lot of hate in him and is just plain evil.