Something similar happened to our friends in the San Fernando Valley after the Northridge earthquake. People came by wanting to assess “damage” to their house (they had none). The guy had official paperwork so they let him in. He noticed the hearth was cracked and he wanted to repair it using government money. They said that it had been cracked for a couple years, so refused the repairs and the money.
He couldn’t understand why someone wouldn’t want to help him scam the government. Like your guy, he wasn’t happy.
Thanks - incredible, isn’t it? Those who defraud their own companies are also defrauding other people who use insurance. But thank God for insurance when it’s needed.