If "Salesforce" really sucks that bad, why do you use it at all?
We represent several companies. Two of them use salesforce. Some of our other companies use other services and require that we use them.
We’ve had others in the past that required us to use Salesforce. I know for a fact that there are better services out there. Some are much more useful to the business and the employees using it.
I’ll add that if you compare the reports, dashboards, etc. of Telenotes and some of these companies to Salesforce, it’s not even close. Salesforce has a lot of fluff and clutter. I get little value out of Salesforce. It’s not just management that gets more out of it but so do the employees using it.
I believe Salesforce has such market share because it’s the brand name so many recognize. There are much better options in my opinion.