It's easy to export your data (that you own) from the SFDC platform. It is also easy to set up a competing system and load that data into the new system. It will take some time and there will be some expense (depending on how much of the SFDC tools a customer is using). Retraining people will probably be the biggest expense. Integrations of SFDC tools to other platforms could be the real pain point. And some SFDC tools are hard to replicate on other platforms. It all depends how much of their system you are using.
Configuring the software, adapting your company to it, training your staff, to use salesforce is incredibly expensive, for many companies this could be millions of dollars down the drain. That is an expense it should be turned back on salesforce to refund, plus the damages involved in lost business during the transition off of salesforce or if they cut someone off entirely. I truly hope this puts salesforce out of business or that they reverse this very quickly.
“It’s easy to export your data (that you own) from the SFDC platform.”
When I looked at moving the company I worked for to a system, I think, was SAP, in the late ‘90’s, the expense was tremendous. Also, what will the present contract say about early cancelation penalties?
Another issue I thought about later is what does the current contract say about the supplier putting new terms of service on their product? It occurs to me this is another “get woke-go broke” thing the supplier is doing.