[LadyDoc]

Most pharmacists are not in the open but with a privacy window . This is for 3 reasons. One so they are safe from addicts trying to steal drugs.two. because if there is a question about the medicine i.e. interaction with another drug you might be taking from another doctor, they can ask you or tell you to wait while they check the medicine.
And 3. To counsel you about how to take the medicines and the side effects.
We only have the customers side of the story here.
And the customer might have an agenda.

[Blue House Sue]

“We only have the customers side of the story here.”

And we have CVS’s side of the story.

[the OlLine Rebel]

You are not familiar with CVS apparently.

Not one of ours has any “privacy”. In fact, they don’t have any protective plexiglass at all.

Our prime place has a “consultation” desk & a “drop-off” which has higher sides than the very open cashier area, but no “cone of silence”.

Nor have I ever experienced one that “private”. Including the small local I used all my life down the road until they shut down.

The closest to your vision I think is RiteAid. They usually at least have plexiglass all over.

Just on my soapbox about that item. Otherwise, on with your arguments!

[Samurai_Jack]

“Most pharmacists are not in the open but with a privacy window”

Yeah, now there’s a good point...
Doesn’t CVS Corporate have a HIPPA Compliance vulnerability here? I mean there are ‘Oral Privacy’ provisions in the HIPPA Statutes that carry severe penalties. If there was really this kind of a humiliating HIPPA Violation then there’d be serious damages and penalties involved. This story describes a gross violation of those statutes.

If there was this kind of a HIPPA Violation then this customer should bring the case. But if it’s just wind then I’d agree with you that we’re only hearing one side of the story here. Else we’d be talking about something more than delivering the medications prescribed with an apology right?