“Guess they didn’t know how to handle the paperwork——”
Sometimes the paper work involved in something unusual is more trouble than it’s worth.
I worked for a local phone company years ago,and every so often I would get a call from someone who had found religion or was making amends in a 12 step program and they would want to pay back phone charges that they had cheated us out of YEARS before.
The ridiculous paperwork involved was so complicated I would tell them to donate it to a favorite charity and they could consider themselves absolved.
Problem solved.
.
That was a good way to handle it.. Giving to charity is an excellent solution.