Wow I thought I was reading a CNN script since it left out the part of the two males being black.
So now, Starbucks is going to close all of its facilities for a day or so and give all of its 100+ thousand employees "inclusion" training. All because two arrogant blacks did not want to pay for a cup of coffee and were waiting on the "third" party to get there to pick up the tab.
Pretty soon Starbucks will only have see through coffee so as not to offend someone.
I didn’t add it, because from the Starbucks point of view, race had nothing to do with it. The OP asked for explanation without any kind of political biases.