We used to have an excellent local drugstore chain (Longs Drugs). CVS bought them out several years ago, and although they kept the name on the stores to fool people, have basically driven the stores into the ground with all the things you said and more. Especially pathetic was their redoing all the shelves to make the aisles narrower and more difficult to navigate, and yet half the shelves are not empty since they don’t bother to keep them stocked. Pathetic.
Just this morning we went to get a sales item advertised in the morning paper, and they didn’t have any in the store.
My grandmother used to go there in Indianapolis, I believe.