The chaos directly associated with an incident on the plane is understandable. But Delta’s PR stunt thereafter was obviously personal, unprofessional, and likely political.
“But Delta’s PR stunt thereafter was obviously personal, unprofessional, and likely political.”
The obviously did not know of the when you find you are in a hole, stop digging!
If she was moved from the aisle to the window in the same row, I don’t think she has a viable point. If it was to a row with less leg room she should, as I would, complain.
Airline service has truly fallen off the edge over the past 15 years. Probably a result of less competition. During the airline tariff rules prior to 1980 they used to compete on service as the fares were set, admittedly much higher than today. Once they began cutting fares to compete, service declined. Once competition was gone, it became similar to riding the dog but one with wings. The only costs left to cut were crew costs, and that probably is the last leg down. Cannot wait to see Ralph Kramden as a pilot.