Coulter can be a jerk at times. However she paid for the seat, it was confirmed and booked. Delta did not give her what she paid for and offered no explanation.
I would think suitable penance for Delta would be to fly her first class from now on at the price of an economy seat with extra leg room.
I well remember back in the sixties and early seventies when Delta was the finest airline in the United States. That has sadly changed. Delta should get down on their knees and pray every night to American Airlines. Otherwise they would be at the bottom of customer service and civility.
Delta Airlines started in Monroe, Louisiana as Delta Crop Dusting Service. They flew out of a grass strip in their crop duster days. They then went into local commercial airline service and then became the Delta of today. They were an absolute great airline.
I do not do if they do it anymore but in the 70s Delta would fly all the heads of the corporation to Monroe to open their first board meeting of the year. They held the board meeting in one of the local banks. The whole purpose of this was to remind them of their humble beginnings as just a crop duster service in North Louisiana. I think Delta has lost their heritage and this is very sad.
During the economic crunch on airlines in the 80s the loyalty of Delta employees was incredible. The employees voluntarily kicked in part of their salary to buy Delta a new aircraft. The airline and employees were a great team together. That most sadly is gone.
Southwest Airlines has picked up this type of loyalty and are kicking ass. I remember some many years ago something was amiss at the check in counter with Southwest. I saw a captain hustling bags for check in. That my friend is loyalty.
An explanation was offered... "I don't know."
Maybe the black flight attendant lost a bet...
Perhaps it was a "watch this" moment.
Who knows?