yup- i was in Sears in White Plains, NY a week ago...i always go and buy the stuff they are giving away...the store was empty..the issues??
1) every cash register had a line of three or four customers waiting to pay for the stuff they wanted to buy...it takes 3x as long waiting on line to pay for the items as it did to pick the item outs...
2) there are employees standing around yapping to each other rather than helping out the customers...
3) the cashiers struggle to speak english- again, spanish...
Lat time I was in a Sears store, I was looking to buy a few hand tools...I walked all over the hardware area looking for a sales rep...
Finally, I stood in the middle of the isle and loudly asked, “Is there anyone who works here?”
Someone came over and said, “I’ll see if I can find someone who works this section..” They then walked off...
About 10 minutes later, I left...without seeing anyone...
That's pretty much everywhere. I like to count how many employees at Lowe's or Homo Depot I walk by who don't even acknowledge my presence. It's usually over 20.
It's not uncommon for me to help customers get stuff down from shelves or put heavy stuff on their lumber carts or tell them where stuff is.
I look forward to the robots.
You were obviously in the wrong line, for English, you need to be in line one.
I went in mid-May to buy a new vacuum cleaner. They were selling the model I wanted. But they were out of stock. I said when can you get one in. The answer was 10 Jun, at the earliest. Really? So I have to wait nearly a month?
I ended up getting one off Amazon. It arrived within 3 days.
Wow, sad to hear about that, I grew up in the area and spent many years as a kid walking around that place.
Let’s face it. There are soooo many reasons why Sears and other Department Stores are failing and will eventually go away. Too many to mention that determines the inevitability of their demise.
I find myself changing greatly too as a consumer. I now often times would prefer to order and receive goods and services from a robot. Especially fast food. Wouldn’t have dreamed it a few years ago. In a weird way though it makes sense.
You sound like Yogi Berra—who once famously said “Nobody goes there anymore, you can’t find a parking space!”