I’ll go against the grain on this thread. I can’t think of a single bad experience that I have had in a Sears store throughout my entire life. They were great stores. The old Kenmore appliances were solid and lasted. Had a fridge for 25 years. I still have one of their lawnmowers. Of course you can’t say that anymore and that is the case everywhere - Lowes etc due to the wonderful Chinese “quality control”.
Sear’s strength of having everything and being spread so thin however has also turned out to be their weakness in today’s online environment. I am surprised they have lasted this long.
Went to our local store at the mall about 10 years ago to get a tool. My impression at the time was, OMG this store looks like I'm in a third world nation. Never went back and they bulldozed the store about 4 years ago to put in a Super Dick's Sporting Goods and a Field and Stream store.