I worked in the Sears Hardware and Tool Department for 15 years - Retired in the 1990’s - we had every size wrench that was made. Inventory on every item. On Saturdays I would run for 8 hours waiting on customers. Then that idiot Alan Lacy was made CEO. He started the destruction of Sears by trying to sell every customer a credit card rather than selling paint and hardware.
I remember taking in a very old, broken 1/2” Craftsman ratchet wrench to the El Cajon, CA store. They replaced it with a new one, no questions asked, and in just a minute or two.
My last experience with Sears years ago (before the battery fiasco described above) was running a gauntlet of Sears associates determined to sell an extended warranty agreement on a snow thrower.