My last (and I mean last) experience with Sears wasn’t too long ago. I needed a new car battery so I called Advance Auto and because of experience in the past with the `Die Hard’, also Sears. Both had similar batteries for the same price.
The guy on the phone at Sears assured me installation was free (the battery wasn’t cheap, a `Gold’ or something). The counter guy made the same assurance. I waited quite a while. The store was depressing as all get out also, like going back to the 1982, and you know the rest: when it came time to settle up there was an `installation fee’.
I complained to the dept. then store managers with no success. In response to their subsequent e-mail (`How did we do?’) told them I wouldn’t be back and would never accept any prize or anything free from Sears unless I had everything in writing first.
Disappointing. Used to buy a lot of stuff there, big-ticket items and more. They got in trouble in the past for `bait and switch’ but it looks like they still skin customers. I won’t go back.
Advance Auto rocks. Had my first experience with them last month replacing an alternator. Awesome knowledge, attention, service, and opportunity for a decent discount.